Terms of service
TERMS OF SERVICE
Last updated: September 10, 2026
These Terms of Service (“Terms”) govern your access to and use of minisopet.com (the “Website”) and any products or services offered through the Website.
The Website is operated by:
MINISO GROUP LIMITED
Company Registration Number: 79265219
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG
Email: support@minisopet.com
Phone: +1 202 951 4574
Customer Service Hours: Monday – Friday, 9:00 – 18:00 HKT.
We aim to respond to customer inquiries within 24 hours on business days.
By visiting our Website and/or purchasing something from us, you agree to be bound by these Terms.
1. GENERAL CONDITIONS
By using this Website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or that you have obtained the consent of a parent or legal guardian where required.
You may not use our products or Website for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, automated scraping tools, or any other technology intended to interfere with the operation or security of the Website.
We reserve the right to refuse service to anyone where permitted by applicable law.
2. PRODUCTS AND SERVICES
We make reasonable efforts to display our products, descriptions, specifications, colors, photographs, and other information as accurately as possible.
However, the appearance of products may vary slightly depending on your device, screen settings, manufacturing variations, or product updates.
We reserve the right to modify, discontinue, limit, or update products and services at any time without prior notice.
Product availability is subject to change.
3. ORDERS
Submitting an order through our Website constitutes an offer to purchase the selected products.
An automated order confirmation does not necessarily constitute final acceptance of the order.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, payment issues, product unavailability, technical errors, or violations of these Terms.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing complete and accurate billing, shipping, contact, and payment information.
4. PRICES AND PAYMENT
Prices displayed on the Website are shown in the currency indicated during checkout.
Prices, promotions, discounts, and product availability may change without notice.
Applicable taxes, shipping fees, customs charges, or other costs will be displayed during checkout where possible or otherwise charged in accordance with applicable law.
Payment must be successfully authorized before an order can be processed.
We may use third-party payment processors to securely process payments. Your payment information may therefore also be subject to the applicable payment provider’s terms and privacy practices.
5. SHIPPING AND DELIVERY
Orders are delivered to the shipping address provided by the customer during checkout.
Estimated delivery dates and shipping times are estimates only unless explicitly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, incorrect shipping information, strikes, or other logistical disruptions.
Customers are responsible for ensuring that their delivery information is correct before submitting an order.
For further information regarding shipping, please refer to the Shipping Policy available on our Website.
6. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed by our Refund Policy and any mandatory consumer protection laws applicable to the customer.
Customers should contact us at support@minisopet.com if they experience an issue with an order.
Nothing in these Terms is intended to exclude or restrict statutory consumer rights that cannot legally be excluded or restricted.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible at support@minisopet.com.
Please include your order number and, where appropriate, photographs or other information that allows us to investigate the issue.
Where required under applicable law or our Refund Policy, we may offer a replacement, refund, or another appropriate remedy.
8. ACCURACY OF INFORMATION
We aim to ensure that information on our Website is accurate and current.
However, the Website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct such errors and update information at any time.
Where an error materially affects an order that has already been placed, we will take reasonable steps to notify the affected customer.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, all content available through the Website, including text, graphics, logos, icons, photographs, videos, designs, software, website layouts, and other materials, is owned by, licensed to, or lawfully used by MINISO GROUP LIMITED.
You may use the Website for personal and non-commercial purposes.
You may not reproduce, copy, distribute, commercially exploit, modify, republish, or otherwise use protected Website content without appropriate authorization.
10. PROHIBITED USES
You may not use the Website to engage in unlawful activity, infringe intellectual property rights, submit fraudulent information, harass or harm others, distribute malicious software, interfere with Website security, attempt unauthorized access to systems or accounts, scrape or collect information unlawfully, or circumvent security or fraud-prevention measures.
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
11. THIRD-PARTY SERVICES AND LINKS
Certain features, services, payment methods, applications, or links available through the Website may be provided by third parties.
We are not responsible for independent third-party websites or services that are outside our reasonable control.
Your use of third-party services may also be governed by the respective third party’s terms and policies.
12. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis.
We do not guarantee that access to the Website will always be uninterrupted, timely, secure, or error-free.
Nothing in this section limits warranties, guarantees, statutory rights, or remedies that cannot legally be excluded under applicable consumer protection law.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, MINISO GROUP LIMITED shall not be liable for indirect, incidental, special, consequential, or purely economic losses arising from the use of the Website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by applicable law, including liability arising from fraud, fraudulent misrepresentation, or other liability that cannot legally be restricted.
14. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold MINISO GROUP LIMITED harmless from claims, liabilities, losses, or reasonable expenses arising directly from your unlawful use of the Website or material breach of these Terms.
This provision does not affect any mandatory consumer rights.
15. PRIVACY
Personal information collected through the Website is handled in accordance with our Privacy Policy.
By using the Website, you acknowledge that information may be processed by service providers necessary to operate our store, process payments, fulfill orders, provide customer support, prevent fraud, and maintain the Website.
Please review our Privacy Policy for additional information.
16. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
17. TERMINATION
These Terms remain effective unless terminated by either you or us.
You may stop using our Website at any time.
We may suspend or terminate access to the Website where reasonably necessary because of fraud, abuse, unlawful activity, security threats, or material violations of these Terms.
18. GOVERNING LAW
These Terms and any separate agreements through which we provide services shall be governed by the applicable laws of Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights that may apply to customers under the laws of their country of residence.
Nothing in these Terms requires a consumer to waive rights or protections that cannot legally be waived.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Website, services, legal requirements, or operating practices.
The latest version will be published on this page together with the updated revision date.
Your continued use of the Website following an update is subject to the revised Terms to the extent permitted by applicable law.